LSU Online is committed to providing students around the world a safe and effective learning environment with all the rigor of face-to-face programs. In pursuit of this goal, students have the right to file complaints or grievances if their student experience falls short of expectations.
Students who need guidance or are unsure how to resolve an issue can reach out to their Enrollment Coach or Studdent Support Coach as a first step. Many issues can be resolved informally with direct communication between the affected parties, and your Enrollment or Student Success Coach is always there to help.
Academic and financial appeals do not fall under the scope of LSU Online and must be handled by the relevant departments.Your Enrollment or Student Success Coach can assist you with navigating this process.
If you do not know who your Enrollment or Student Success Coach is, or need confidential assistance, please contact lsuonline@lsu.edu.
If your problem wasn’t resolved by talking directly to the faculty or staff member(s) involved, you may file a formal complaint or grievance through LSU Cares. You have up to two years from the date of the incident to file this complaint.
In the event that you have exhausted all informal and formal procedures through LSU at the institutional level, you may submit a written complaint to the Louisiana Board of Regents. The Louisiana Board of Regents will attempt to facilitate a resolution.
If you are enrolled in LSU Online and live in Louisiana, please review the Louisiana Board of Regents Student Complaint Process.
If you are enrolled in LSU Online and do not live in Louisiana, but live in a state participating in the State Authorization Reciprocity Agreement (SARA), you may file a SARA complaint with the Louisiana Board of Regents. To file a SARA complaint, please review the Louisiana Board of Regents SARA Student Complaint Process.
If you are enrolled in LSU Online and do not live in Louisiana, and your state of residence is not a member of SARA, you may follow the policy for Louisiana residents and submit a complaint through the Louisiana Board of Regents.
Contact the department of education, the higher education agency, special education agency and adult education agency in your state.
